REFUND, CANCELLATION AND ACCESS POLICY
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Last Updated: 13 August 2026
ARIvidya
Website: https://arividya.in
Email: support@arividya.in
1. GENERAL
ARIvidya provides digital educational products, study materials, PDF resources, online courses and mentorship services for students and civil services aspirants.
All products and services available on ARIvidya are digital or online in nature. No physical products are sold through this website.
2. DIGITAL PRODUCTS AND PDF MATERIALS
All digital products, including PDFs, e-books, study materials, notes, magazines and other downloadable resources, are delivered electronically.
Once a digital product has been purchased and the download or access facility has been provided, the order is generally non-refundable and non-returnable.
Customers are advised to review the product description, contents, price and other available information before making a purchase.
3. REFUND ELIGIBILITY FOR DIGITAL PRODUCTS
A refund may be considered in the following genuine circumstances:
• The customer was charged more than once for the same product due to a payment or technical error.
• Payment was successfully completed but the purchased digital product was not delivered or access was not provided due to a technical issue.
• The purchased file is technically corrupted or inaccessible and ARIvidya is unable to provide a functional replacement.
• The customer received a substantially different digital product from the one described on the website.
In such cases, the customer should contact us at support@arividya.in with the order details and relevant payment information.
4. NON-REFUNDABLE DIGITAL PURCHASES
Refunds will generally not be provided for:
• Change of mind after purchase.
• Failure to read the product description before purchase.
• Duplicate purchase made accidentally by the customer when the product has already been accessed or downloaded.
• Change in examination strategy, preparation plans or personal circumstances.
• Dissatisfaction based solely on personal preference where the product matches its description.
• Any digital product that has already been accessed or downloaded, except where a genuine technical or service-delivery issue is established.
5. COURSE AND MENTORSHIP CANCELLATION AND REFUND
ARIvidya courses and mentorship programmes provide access to educational content, guidance, targets, study resources and/or other services as described on the respective product or programme page.
Once course or mentorship access has been activated or the service has commenced, the purchase is generally non-refundable.
However, if payment has been successfully completed but access has not been provided due to a technical issue attributable to ARIvidya, the customer should contact us at support@arividya.in. We will investigate the issue and, where appropriate, provide access, resolve the issue or process an eligible refund.
Any course-specific refund or cancellation terms mentioned on the respective course or mentorship page will also apply.
6. PAYMENT ERRORS AND DUPLICATE PAYMENTS
If a customer is charged multiple times for the same order due to a technical or payment-processing error, the duplicate amount may be refunded after verification.
Customers should provide the transaction ID, order details and registered email address when contacting us.
7. REFUND PROCESS
Eligible refund requests will be reviewed after verification of the transaction and the circumstances of the request.
Where a refund is approved, it will normally be processed through the original payment method, subject to the applicable payment gateway and banking timelines.
Refund processing time may vary depending on the payment gateway, bank or financial institution.
8. HOW TO REQUEST A REFUND
For any eligible refund or payment-related issue, email us at:
support@arividya.in
Please include:
• Full name
• Registered email address
• Order ID or transaction ID
• Product or course name
• Date of purchase
• Reason for the request
• Relevant screenshots or payment proof, if applicable
9. ACCESS AND DELIVERY ISSUES
If you have completed payment but cannot access or download your purchased digital product, course or mentorship service, please contact us at support@arividya.in.
We will make reasonable efforts to verify the transaction and resolve genuine technical or access-related issues.
10. POLICY CHANGES
ARIvidya reserves the right to update or modify this Refund, Cancellation and Access Policy from time to time. Any updated version will be published on this page with the revised date.
11. CONTACT
For questions, refund requests, payment issues or access-related problems, please contact:
ARIvidya
Website: https://arividya.in
Email: support@arividya.in